I applied for utility bill help several weeks ago. When will I hear whether I am approved?

If your request falls outside of October through January, we will typically send you an approval or denial notification (via letter or email) within a couple of weeks .

NOTE: It sometimes takes longer to process your utility bill assistance application from October through January because this is our busiest season. We also often have to wait for Congress to approve funding for the program in October and November. That all being said, we are working hard to improve so we can get notice of a decision to you quicker!

Please start a conversation with us if you would like an update on the status of your utility bill assistance application.